We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
We accept the following refund returns
We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out. We will refund orders that meet the conditions immediately and you will receive the refund within 24 hours
We accept return of products. Customers have the right to apply for a return within 30 days after the receipt of the product.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Return after-sales email: firstname.lastname@example.org
Please contact after-sales for the return address first. All costs of returning the goods are covered by us. We also do not charge any return handling fee
3.Refunds (Defective quality)
When you find a defect in the product within 30 days of receiving it, you can contact us. Provide video and pictures of the defective product, we will refund your payment within 24 hours after receiving the video and pictures.Refund after-sales email: email@example.com
Your package was lost in transit. You will need to provide us with a tracking number and proof of loss of logistics to initiate a refund. We will refund your payment within 24 hours of receiving the proof. Lost after-sales email: firstname.lastname@example.org